Refund / Exchange Policy

Chembys Return Policy

We want you to be happy with your purchase!

While we pride ourselves on thorough quality checks, we understand that unforeseen circumstances can occur. This return policy outlines your options in case you need to return your Chembys product.

Eligible Returns:

Damaged Products: We take great care in packaging and shipping your orders, but if you receive a product damaged during transit, please contact our customer service team within 2 days of delivery. We'll gladly arrange for a replacement or a full refund, depending on your preference. Please note that we require photographic evidence of the damage for verification purposes.

Incorrect Products: If you receive a product that differs from your order (wrong item, wrong size, etc.), please contact our customer service team within 2 days of delivery. We'll immediately arrange for the correct item to be sent to you, at no additional cost. In the unlikely event that the correct item is unavailable, we'll offer you a full refund

Non-Eligible Returns:

Used Products: Due to hygiene and safety concerns, we cannot accept returns for used products once opened. Please ensure you carefully review the product specifications and available information before ordering.

Change of Mind: While we'd love for you to be happy with your purchase, we cannot accept returns due to a change of mind. Please choose your products carefully and refer to the detailed descriptions and visuals provided on our website.

How to Return a Product:

To initiate a return for an eligible reason, please contact our customer service team on WhatsApp - 70123 36535 Our friendly team will guide you through the return process and provide you with a return authorization number.


Refunds for eligible returns will be processed within 2 business days of receiving the returned product and verifying its condition. The refund will be made to the original payment method used for the purchase.

Our Commitment to Quality:

We understand that returning a product can be inconvenient, and we strive to make the process as smooth and transparent as possible. We believe in clear communication and are here to assist you every step of the way.

Thank you for choosing Chembys! We hope you enjoy your purchase!